A Check Up On Your Check-In Processes

Post by 
Stan Sarandi
April 1, 2020

ne of the most important aspects of your Customer Service is the efficiency of your hotel or resort’s check-in process. It’s part of the first impression experience for your guests and is often times seen as the most frustrating aspects of travel for many guests.

Here are some ways that you can smooth out the check-in process without overhauling your procedures:

  • Offer Early Check-In: Whenever possible, strive to provide key and registration information in advance for your guests who have prepaid for their stay.
  • Have a Plan – And Follow It: Be sure to communicate check-in policies and procedures with all front-desk and reception staff. Review the policies and procedures with staff often to ensure that everyone is on the same page. Clearly define exactly how you envision your guests’ check-in experience at your hotel or resort and make sure that all staff members are on the same page.
  • Take Advantage of Technology: There are so many ways that your online booking service platform can help deliver superior customer service experiences. Be sure to review all of the features of your program to ensure that you’re maximizing all options to provide for a smooth, simple and efficient check-in procedure for your guests.

A well-received check-in process will go such a long way in how your guests feel about their stay.

Source: https://hetras.wordpress.com/2012/11/15/five-top-tips-on-speeding-up-check-in-without-investing-a-cent/

No items found.

Join Our Hospitality

Sign Up For Our Newsletter
We never share your info. View our Privacy Policy
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Join Our social
THere's More

Post You May Also Enjoy

All Posts
Hospitality Insights

What Makes a Hotel Great

What really moves a hotel from good to great? We've got easy tips (that may surprise you) that can make all the difference between just good and great!
Hospitality Insights

Things to Consider When Doing Commercial Construction Projects in Winter

Winter is a tough time for commercial construction projects. With a little preparation and planning, you can keep your projects moving forward even when winter weather sets in. Here are a few tips to keep you moving ahead.
Hospitality Insights

Designing a Guest Friendly Lobby

First impressions matter. Here are a few tips to help your guests love you right from the start.
Hospitality Insights

What Hotel Owners Should Look for in Hiring Front Desk Staff

While every member of your hotel team is important, your front desk team plays a critical role in first, last and middle impressions for your guests.
News & Announcements

Celebrating Our 15th Anniversary

The team at Standout Arts (our marketing team) had the pleasure of joining the Sarandi family for a tour of their manufacturing facility and then lunch at the local community center. While at their manufacturing facility, we had the opportunity to talk with a number of their team members and we got a firsthand look at how they take their projects from start to finish.