ne of the most important aspects of your Customer Service is the efficiency of your hotel or resort’s check-in process. It’s part of the first impression experience for your guests and is often times seen as the most frustrating aspects of travel for many guests.
Here are some ways that you can smooth out the check-in process without overhauling your procedures:
- Offer Early Check-In: Whenever possible, strive to provide key and registration information in advance for your guests who have prepaid for their stay.
- Have a Plan – And Follow It: Be sure to communicate check-in policies and procedures with all front-desk and reception staff. Review the policies and procedures with staff often to ensure that everyone is on the same page. Clearly define exactly how you envision your guests’ check-in experience at your hotel or resort and make sure that all staff members are on the same page.
- Take Advantage of Technology: There are so many ways that your online booking service platform can help deliver superior customer service experiences. Be sure to review all of the features of your program to ensure that you’re maximizing all options to provide for a smooth, simple and efficient check-in procedure for your guests.
A well-received check-in process will go such a long way in how your guests feel about their stay.